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ACA enrollment

Posted: October 8, 2013 8:24 a.m.
Updated: October 9, 2013 5:00 a.m.

If the initial days of government healthcare enrollment are any indication of the quality of care that people are going to receive, there are going to be a lot of very ill people in this country. The healthcare.gov web site was beset by technological glitches that left people frustrated and angry, and the explanation provided by the person in charge was pitiful. When the site failed to work because lots of people tried to access it, U.S. Chief Technology Officer Todd Park said, “These bugs were functions of volume. Take away the volume and it works.” That’s like saying an airplane which crashed because it ran out of fuel in mid-flight would have flown just fine if it had only had enough gas. It’s a bureaucrat’s excuse, and a poor one.

The government has had months to get ready for the controversial Affordable Care Act, known to most as Obamacare. Failing to anticipate the volume of traffic that would go to the website was short-sighted and bumbling, and left a bad taste in the mouths of those who were getting their first glimpse of the program. Obamacare has many champions and many critics. But whether you like the program or not, the government did a poor job preparing for its rollout. We hope it gets smoother from here on out.

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