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Construction and changes benefit customer satisfaction
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In general, these columns are devoted to broad topics like the changing environment of healthcare or our recent Core Measures success and what that means to patient quality and safety. These are matters that can apply to hospitals in virtually any community, and are certainly excellent choices for discussion. However, this time, I’d like to address something anyone who has visited the Medical Center in Camden recently is certain to have noticed -- the renovations taking place, particularly in the emergency room entrance and the main lobby.